Over 5 million companies worldwide utilize WhatsApp Business as a component of their customer care system. This is due to WhatsApp's rise to prominence as one of the most widely used messaging services worldwide, with over 2 billion active users. In fact, according to recent reports, one in four Americans use WhatsApp as their primary messaging tool on a daily basis. With such a large user base, it only makes sense for companies to be situated where their customers spend the majority of their time. Additionally, this straightforward method cuts down on the time the consumer would have spent on hold, writing emails, or repeatedly submitting support tickets.